Our Service Level Agreement

Easy Agile business hours
Our business hours are Monday through Friday from 9am to 5pm Australian Eastern Standard/Daylight Time.

We are closed on major holidays in New South Wales, Australia.

To see our business hours in your timezone check timeanddate.com.

Getting support

Submit a product support request here or by clicking the button below

Support Request

Our support includes:

• Help with installation.
• Help troubleshooting problems with Easy Agile add-ons.
• Help identifying work-arounds.

Our support doesn’t include:

• Product Training.
• Customers who do not have a valid and current license or active subscription.
• Support related to non Easy Agile add-ons.
• Support for Confluence/JIRA issues.
• Support for Confluence/JIRA versions that are no longer supported by Atlassian or Easy Agile add-ons.
• Support in any language other than English (contact our international partners for support in your language).